Application Support Specialist

Essential Job Functions: Have basic knowledge about iPhone, Mac, iTunes and iCloud and can provide useful tips or solution to customers; Have better understanding about iMobie software after completing training and can correctly introduce iMobie software or functions to customers; Provide both general and technical support via email, ticket, live chat, forum to customers; Able to effectively communicate with customers; Demonstrate strong troubleshooting and problem solving skills, emphasis on troubleshoot issues with proven technical ability Collect and report customer feedback to development team to help optimize software; Establish a good corporate impression Able to work independently and within a team on daily tasks and projects; Perform other related duties as required; Qualifications: College diploma or higher; Passion for customer service and ownership of the customer experience; Quick learner who possesses effective time management: the ability to multitask, prioritize, demonstrate excellent organizational skills, and attention to detail are a must; Effective oral and written communication is a must; Able to work in a fast paced help desk environment; Aptitude for acquiring skills in technical troubleshooting and eagerness to learn and take on new challenges; Experience in troubleshooting; Preferred experience in Excel, Word, PowerPoint or equivalent technical skill; Knowledge of Apple device, iTunes, iCloud and Mac computers preferred;