Technology companies are hiring customer service assistants! Good pay and benefits! [Medical Insurance]

About Wonders Wonders Corporation, located in Long Island City, New York, is a rapidly growing restaurant-oriented technology company. As an online technology customer service platform that connects restaurants and call center agents, we pride ourselves on our skilled service, providing customers with a satisfying ordering experience and helping owners retain customers and do good business. We are looking for a Customer Service Associate to join our Wonders Pay Credit Card team to assist with customer account billing. The ideal candidate is a detail-oriented professional with excellent problem-solving and communication skills. Help handle account setup and submit paperwork for an increasing number of customers Organize customer information into spreadsheets for intra-team collaboration and information synchronization Provide non-technical customer support via phone for account, billing, and general product issues Follow up with customers via phone, email, or WeChat to collect required information Create tickets, update ticket information, and track ticket resolution status to keep customers informed Archive customer files and keep records Report any processing or billing exceptions to the customer technical support team Perform Wonders Pay Other administrative duties assigned by the team More than 1 year of experience in billing, preferably in the business and financial services industry Ability to listen and understand customer issues and provide solutions Ability to prioritize urgent tasks and follow up on delayed matters Have basic knowledge of spreadsheets such as Microsoft Excel Have basic knowledge of document processing software such as Adobe Acrobat Please send your resume to: Or call 917-565-8831 for consultation Reminder: Do not rush to remit money or pay a deposit before seeing the physical object to avoid being scammed.