Recruiting an online store manager

1. Respond to and follow up customer service emails in a timely manner, modify negative reviews, resolve platform disputes, handle refunds and returns, supervise the BBE status of all accounts, and maintain good account performance; 2. Organize and summarize email documents, establish response documents for frequently raised questions and update them in a timely manner; 3. Make regular arrangements to proactively contact customers to ensure that customers contact us before problems occur; 4. Track order information, handle customer complaints, and properly handle customer returns, exchanges, and refunds; 5. Applicants with customer service-related work experience will be given priority; 6. Fresh graduates without relevant experience and those who intend to work as customer service assistants can be trained; part-time and remote work can be accepted. 1. Fluent conversation in both Chinese and English. 2. Proficient in using various office software. 3. Have teamwork awareness and strong sense of responsibility. 4. Priority will be given to those with sales experience or customer service experience. Mail:. Submit resume to email, thank you. Reminder: Don’t rush to remit money or pay a deposit before seeing the real thing to avoid being cheated.